Shipping Policy
Shipping Policy
Free Shipping
Free shipping available on Canada domestic orders of $75+
Processing time
- All orders require 5-10 business days to fulfill (Mon–Fri, excluding holidays). High-volume drops may extend processing slightly.
Transit & carriers
- A tracking number will be emailed when your order is about to ship. (Tracking updates can lag; see our FAQ for more information.)
If your order arrives damaged
- Submit a support ticket via our Contact Us page. See the Refund & Replacement Policy below for next steps.
Refund & Replacement Policy
Because our items are handmade and produced in small batches, all sales are final unless noted below.
Eligibility
- If your item arrives damaged or fails due to a material issue within 30 days of purchase, you’re eligible for a replacement.
- Should your item arrive unassembled, you’ll find assembly guidance on our FAQ page.
- If your item(s) are damaged, we’ll issue a store credit or replacement in the event that item is out of stock.
- Damage caused by user error isn’t eligible.
How to file a claim
- Submit a support ticket via our Contact Us page within 7 days of delivery for items damaged on arrival (and within 30 days of purchase for material issues).
- Include your order number and clear photos of the item and packaging.
Timing
- Approved replacements are processed within 5-10 business days (Mon–Fri, excluding holidays).
- Approved Store Credits or Refunds are processed within 5 business days.
- Returns are not required unless we specifically request one.
Contact Us
For questions or claims, use our Contact Us page.
Need more details?
For questions regarding tracking, shipping, order changes, and more, visit our FAQ Page.